Shipping options will automatically appear at checkout based on your delivery address. If your address changes during checkout, available shipping methods and rates will update accordingly.

1. Processing Times

• All orders ship within 2 business days.
• You'll receive a shipping confirmation email with your tracking number once your order leaves our facility.
• Carrier delivery times begin once the package has shipped, not when the order is placed.
• Orders are processed Monday through Friday, excluding public holidays.

Note: During high-volume periods such as Black Friday or major launches, processing times may be slightly extended.

2. Estimated Delivery Times

United Arab Emirates (Domestic):

• Free next-day delivery.

Saudi Arabia, Qatar, Bahrain, Kuwait, and Oman:

• Standard delivery: 3–4 business days.

Delivery times are estimates provided by carriers and may be affected by customs processing or weather conditions.

3. Shipping Costs

• Shipping rates are calculated at checkout based on your shipping address, order total, and selected delivery speed.

4. Shipping Days

• Orders ship Monday through Friday only.
• Weekend and holiday shipping are not available.

5. Tracking Your Order

Once shipped, you'll receive an email with your tracking number and carrier link.
To monitor your order:

1. Click the tracking link in your shipping confirmation email.

6. Delayed or Missing Packages

If your order is delayed or marked as delivered but you haven't received it:

1. Verify your shipping address on your order confirmation email.
2. Wait the full estimated delivery timeframe. Carriers may mark packages as "delivered" up to 2 business days early.
3. Check around your property and with neighbors, as carriers sometimes leave parcels in safe spots.
4. If your order is still missing after these steps, please contact info@avancus.com for assistance.

7. Customs, Duties & Import Taxes

• Orders are shipped from the United Arab Emirates.
• For international deliveries (excluding KSA and UAE), orders may be subject to customs duties, VAT, or import fees depending on the retail value of the purchase.

These fees are not controlled or charged by Avancus and are the responsibility of the recipient. If you have questions about import fees, please contact your local customs office for clarification.

To avoid customs delays or unexpected fees, we recommend shopping through our official regional distributors.

8. Support

If you have questions about your shipment or need help tracking your order, contact our Customer Care team at info@avancus.com and we'll be happy to help.